FAQ

Processing Time

All our Items are hand personalised, This does take time due to the attention to detail we pay and also for our customer sanctification. In normal circumstances it will take up to 12 working days for your item to be dispatched however this could be longer during different times of the year. please check our news section for any updates on current delays.         

F.A.Q

Q - How long will my order take to make. 

A-  it will take up to 12 working days for your item to be dispatched however this could be longer during different times of the year. 

Q- How long will delivery take 

A-  All items are sent using a Royal Mail signed for service. 

Q- Do you offer Gift Cards 

A- Yes they are available Via the store page. 

Q- how do i clean and care for the items 

A- All our clothing is sent with a care card, Please refer to this for the item you have ordered. 

Q-   I have received damaged item what should I do?

A-   We always endeavour to ensure your order is recieved safely. However, on rare occasions a product my be damaged during shipping. If you have received a damaged product, please email info@personalisedbysheri.com

Q- i want to cancel my order. 

A- Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.