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Our Story - The Family Business
Personalised By Sheri is a small family run business founded 2019 in Sheffield UK. Our aim is to offer the best quality products that are reasonably priced and made with love, care and attention to detail. All the products we offer are personalised by hand using the best materials available. Our products are hand wrapped when dispatched with all the relevant care inductions enclosed.Â
Please note all our products can take up to 10 business days to dispatch at normal periods, and sometimes up to 14 working days during seasonal & festive times. Â
Delivery
In normal circumstances it will take up to 14 working days for your item to be dispatched however this could be longer during different times of the year. please check our news section for any updates on current delays. Â Â Â Â Â Â Â Â
Delivery / Shipping will be processed on the next working day after the item is made. Delivery is at a flat rate of £3.99 and free for orders over £100. All items are sent using a Royal Mail signed for service. Due to COVID-19 some delays are currently expected. please check the Royal Mail website for details. Royal Mail will only investigate missing parcels after 12 working days of sending,  please keep this in mind when emailing info@personalisedbysheri.com regarding a missing order.  Â
August 2021 processing time ANNOUNCEMENT !!
All Orders that are placed after the 1st August 2021 MIGHT be subject to a 31 days processing time. We will try are hardiest to get products out ASAP however we are time bound by the wholesalers that may be operating on limited staff due to the track and trace situation and pandemic.
Some of our products on our website are stocked in bulk by us and will defiantly be process within the 14 days!
Please also check as you may be able to use the rush order service for £5.Â
We apologise for any inconvenience this may cause.
Many Thanks & Stay Safe
PBS
Returns Policy
All our Items that have been personalised, bespoke or made to your specific requirements are non-refundable, unless damaged or faulty. Your statutory rights are not affected
Processing Time
All our Items are hand personalised, This does take time due to the attention to detail we pay and also for our customer sanctification. In normal circumstances it will take up to 14 working days for your item to be dispatched however this could be longer during different times of the year. please check our news section for any updates on current delays.
August 2021 processing time ANNOUNCEMENT !!
All Orders that are placed after the 1st August 2021 MIGHT be subject to a 31 days processing time. We will try are hardiest to get products out ASAP however we are time bound by the wholesalers that may be operating on limited staff due to the track and trace situation and pandemic.
Some of our products on our website are stocked in bulk by us and will defiantly be process within the 14 days!
Please also check as you may be able to use the rush order service for £5.Â
We apologise for any inconvenience this may cause.
Many Thanks & Stay Safe
FAQ
Q - How long will my order take to make.Â
A- Â it will take up to 12 working days for your item to be dispatched however this could be longer during different times of the year.Â
Q- How long will delivery takeÂ
A- Â All items are sent using a Royal Mail signed for service.Â
Q- Do you offer Gift CardsÂ
A- Yes they are available Via the store page.Â
Q- how do i clean and care for the itemsÂ
A- All our clothing is sent with a care card, Please refer to this for the item you have ordered.Â
Q- Â Â I have received damaged item what should I do?
A- Â Â We always endeavour to ensure your order is recieved safely. However, on rare occasions a product my be damaged during shipping. If you have received a damaged product, please email info@personalisedbysheri.com
Q- i want to cancel my order.Â
A- Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.